Merchant review

A verifiable product, a defined delivery path, and clear buyer policies.

B2BSiteKit is managed website software operated by an independent individual based in Suzhou, China, for manufacturers, exporters, and technical B2B companies primarily in English-speaking markets. Customers receive a secure account, a dedicated managed website deployment, publishing tools, maintenance, and the support capacity stated in the selected plan.

Working account and customer workspacePublic USD pricing and delivery descriptionRefund, cancellation, privacy, and use policies

Product review

What is sold, how it is delivered, and who remains responsible.

This page gives payment and compliance reviewers a direct route through the product, commercial terms, delivery model, and customer-support controls.

01

Managed software subscriptions

Starter, Growth, and Managed SEO are recurring subscriptions for a dedicated B2B website deployment, CMS access, hosting, platform maintenance, and plan-specific operating capacity.

  • Public monthly pricing in USD
  • Named plan limits and support level
  • No mandatory setup fee
02

Digital delivery and onboarding

After successful purchase and account checks, the customer receives account access and provisioning begins for the selected managed website environment.

  • Customer login and workspace
  • Documented provisioning dependencies
  • Delivery issue reporting path
03

Optional human services

Setup, custom pages, migration, private deployment, integration, training, and production work are purchased separately with an accepted scope.

  • Quoted before work begins
  • Separate from digital account access
  • Non-refundable once purchased, reserved, or begun
04

Payment and buyer support

Where offered, Creem processes checkout as Merchant of Record. B2BSiteKit remains responsible for product delivery, technical support, billing questions, and handling refund evidence.

  • Creem disclosed before payment
  • Two-business-day support acknowledgement target
  • Duplicate charge, non-delivery, and material-fault review

Responsibility boundary

B2BSiteKit sells website software and defined digital services—not regulated or prohibited products.

The service is not a financial, gambling, medical, investment, adult-content, credential, malware, or deceptive-marketing product. Customers must use the platform for lawful business publishing and inquiry operations.

Your team owns
  • Lawful and accurate website content
  • Authorized access to domains, data, and third-party systems
  • Review of AI-assisted output and customer communications
B2BSiteKit owns
  • Delivery of the purchased software access and deployment
  • Platform maintenance and support within the selected plan
  • Clear billing, cancellation, refund, privacy, and acceptable-use processes

Questions to resolve early

Answers before you commit.

What does a customer receive after payment?

The customer receives account access and the managed website subscription described by the selected plan. Provisioning may require domain, content, brand, or technical information from the customer.

Who processes online payments?

Where Creem checkout is offered, Creem acts as Merchant of Record and processes the payment and applicable indirect taxes. B2BSiteKit delivers and supports the product.

Can a customer cancel?

Yes. Cancellation prevents the next renewal and normally takes effect at the end of the current paid billing period.

When can a subscription payment be refunded?

Subscription fees are generally non-refundable. We review verified duplicate charges, failure to deliver the purchased access or deployment, and material technical faults that cannot be remedied within a reasonable period.

Make the risk visible

Agree the operating model before the website becomes urgent.

Share your markets, content scope, team workflow, infrastructure preference, and desired timeline. We will help identify the smallest responsible next step.

Contact sales