Product review
What is sold, how it is delivered, and who remains responsible.
This page gives payment and compliance reviewers a direct route through the product, commercial terms, delivery model, and customer-support controls.
01
Managed software subscriptions
Starter, Growth, and Managed SEO are recurring subscriptions for a dedicated B2B website deployment, CMS access, hosting, platform maintenance, and plan-specific operating capacity.
- Public monthly pricing in USD
- Named plan limits and support level
- No mandatory setup fee
02
Digital delivery and onboarding
After successful purchase and account checks, the customer receives account access and provisioning begins for the selected managed website environment.
- Customer login and workspace
- Documented provisioning dependencies
- Delivery issue reporting path
03
Optional human services
Setup, custom pages, migration, private deployment, integration, training, and production work are purchased separately with an accepted scope.
- Quoted before work begins
- Separate from digital account access
- Non-refundable once purchased, reserved, or begun
04
Payment and buyer support
Where offered, Creem processes checkout as Merchant of Record. B2BSiteKit remains responsible for product delivery, technical support, billing questions, and handling refund evidence.
- Creem disclosed before payment
- Two-business-day support acknowledgement target
- Duplicate charge, non-delivery, and material-fault review