Frequently asked questions

Direct answers before you choose a website operating model.

These answers cover the questions buyers ask before committing: price, setup, hosting, deployment, ownership, migration, support, upgrades, cancellation, and what happens after the agreement ends. Signed terms always take precedence.

Clear commercial boundariesOwnership and exit explainedNo unsupported performance guarantees

Buying questions

Start with the risk that matters most to your team.

Use the detailed pages for the full operating model, then bring any project-specific requirement to the sales conversation.

01

Price and setup

Compare the subscription, optional implementation, managed production, private deployment, and third-party costs separately.

  • No mandatory setup fee
  • Assisted launch is optional
  • Additional work agreed first
02

Deployment and ownership

Understand dedicated customer deployments, managed hosting, private infrastructure, data rights, software licensing, and handover terms.

  • Dedicated deployment in standard plans
  • Customer-controlled option by agreement
  • Explicit data and software boundaries
03

Migration and operation

Review content preparation, imports, redirects, training, publishing roles, support channels, maintenance, and security responsibilities.

  • Source review before migration quote
  • Training when included
  • Shared operating responsibility
04

Change and exit

Know how upgrades, plan changes, cancellation, data export, transition work, and continued operation are handled.

  • No silent scope expansion
  • Transition terms documented
  • Private license required for continued operation

Responsibility boundary

The order form is the final source of truth.

Website requirements vary. The signed proposal or order records the selected plan, implementation scope, infrastructure, service level, responsibilities, third-party dependencies, payment, renewal, cancellation, and transition terms.

Your team owns
  • Reviewing the proposed scope and assumptions
  • Approving content and third-party access
  • Requesting special ownership, compliance, or exit terms before signing
B2BSiteKit owns
  • Accurate descriptions of implemented capability
  • Clear pricing and responsibility boundaries
  • Documented changes when requirements expand

All buying questions

Price, deployment, ownership, operation, and exit.

Is there a mandatory website setup fee?

No. Standard deployment and CMS access are included with the subscription. Optional discovery, design adaptation, migration, page production, integration, SEO foundation, and training are quoted only when you choose that help.

Does every plan include a dedicated deployment?

Yes. Each standard customer website runs as an isolated deployment. Hosting, SSL, backup schedule, external monitoring, platform updates, response expectations, and restoration responsibilities follow the signed order.

Can we host B2BSiteKit on our own infrastructure?

Yes under a compatible private deployment agreement. Customer-controlled hosting, application delivery, upgrade access, operational permissions, support, and handover must be explicitly scoped.

Who owns our content and website data?

Your approved content and business data remain yours. Storage, access, backup, export, retention, and deletion responsibilities are documented for the selected deployment and third-party services.

Do we receive the source code or software?

A standard managed subscription does not transfer source code or perpetual software rights. Binary delivery, continued operation, upgrade access, and handover rights require a separate private deployment license.

Can you migrate our existing website?

Yes after source review. The implementation scope states which pages, products, files, metadata, translations, and redirects are imported, recreated, rewritten, or excluded.

What support is included?

Support covers platform use, issue triage, and maintenance responsibilities stated in the order. Content production, redesign, bespoke integrations, and third-party provider work require explicit scope.

Can we upgrade or change plans later?

Yes. A project can change service level as content, language, user, SEO, support, or infrastructure requirements grow. Pricing or scope changes are agreed before they apply.

Can we cancel the subscription?

Cancellation, notice, billing, renewal, access, export, retention, and transition terms follow the signed order and Terms of Service. Cancellation does not automatically grant continued software operation.

What happens to the website after cancellation?

The outcome depends on the deployment and license. Standard managed service may end after the agreed transition window; data exports and migration help follow the order. Continued B2BSiteKit operation requires applicable private deployment rights.

Do you guarantee rankings, leads, uptime, or security?

No. B2BSiteKit provides publishing, SEO, inquiry, maintenance, security, and operational practices, but outcomes depend on many factors and absolute guarantees would be misleading.

Make the risk visible

Agree the operating model before the website becomes urgent.

Share your markets, content scope, team workflow, infrastructure preference, and desired timeline. We will help identify the smallest responsible next step.

Contact sales