Deployment model
Control is useful only when responsibilities are equally clear.
The agreement separates infrastructure ownership, application licensing, operational access, and ongoing support so there is no ambiguity after launch.
01
Server ownership and access
Deploy to approved customer-controlled cloud or server infrastructure, with named administrator access and an agreed environment boundary.
- Infrastructure account ownership
- Production and staging access
- Domain and certificate responsibilities
02
Data control and portability
Document where website content, inquiry data, media, and backups live, who can access them, and how approved exports are delivered.
- Data location and access roles
- Backup retention scope
- Export and transition procedure
03
Software delivery and upgrades
Define binary delivery, supported versions, deployment documentation, release access, and the work included with future upgrades.
- Documented deployment package
- Version and dependency record
- Upgrade and compatibility terms
04
Enterprise support
Agree response channels, covered incidents, maintenance windows, escalation contacts, and what requires a separate engineering scope.
- Named support path
- Severity-based triage
- Planned maintenance coordination